If none of the above steps work, you may need to contact the software vendor for further assistance, as the issue could be specific to their software.Thanks for replying. You can check this by going to System Preferences > Security & Privacy > General, and ensuring that the 'Allow apps downloaded from' option is set to 'App Store and identified developers'.

Release the keys when you hear the startup sound twice, and then try the installation again.ĭisable security software: If you have any antivirus or security software installed on your Mac, try disabling it temporarily and then attempt the installation again.Ĭheck the permissions: Ensure that you have the necessary permissions to install software on your Mac. To do this, shut down your Mac and then press and hold the Command + Option + P + R keys at the same time. Reset NVRAM: Resetting the NVRAM (non-volatile random-access memory) on your Mac may help to resolve the issue. Try downloading the installer again from a trusted source. Install any available updates and try the installation again.Ĭheck the installer package: Ensure that the installer package is not corrupt or damaged.

A poor internet connection could cause the installer to fail.Ĭheck for updates: Make sure that your macOS is up to date by going to System Preferences > Software Update.

Here are some steps you can try to troubleshoot this issue:Ĭheck your internet connection: Ensure that your Mac is connected to the internet and the connection is stable. The Installation Failed with code 10002 error can occur for various reasons when installing software on a Mac.

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